Returns & Refunds
At Press-Cal Solutions Ltd, we want you to be happy with your purchase. If you need to return an item or report a problem, please contact service@presscal.co.uk, quoting your order number and explaining how we can help.
This policy covers goods purchased from Press-Cal Solutions Ltd. Calibration, servicing and repair work are subject to separate service terms.
If you purchase online as a consumer—an individual buying wholly or mainly outside your trade, business or profession—you can cancel your order without giving a reason.
You must tell us you wish to cancel within 14 days after the day you receive your goods. You then have a further 14 days to send them back.
You can cancel by emailing service@presscal.co.uk with a clear statement of your decision. You may use the cancellation form below, but this is optional.
You may inspect goods as you would in a shop to establish their nature, characteristics and functioning.
Please return all supplied accessories, instructions and any promotional items included with the returned product. Use the original packaging where possible and package everything securely.
We may deduct an amount from your refund for any reduction in value caused by handling beyond what is necessary to inspect the goods. Original packaging is not a condition of your statutory cancellation rights.
For change-of-mind returns, you are responsible for the direct cost of returning the goods. For heavier items that cannot normally be returned by post, we will provide an estimate of return costs before purchase.
We recommend using a tracked service and keeping proof of postage.
If goods are faulty, damaged on arrival or incorrectly supplied, we will arrange collection or cover reasonable return costs. Please contact us so we can arrange a suitable return method.
We will refund the price paid for the returned goods. If you cancel your entire order, we will also refund the original standard delivery charge. Any additional amount paid for an upgraded delivery service is not refundable.
Refunds will be made without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.
We will use your original payment method unless you expressly agree otherwise. No refund processing fee will be charged.
Please contact us as soon as possible if an item arrives damaged, is incorrect or develops a fault. Include your order number, a description of the problem and photographs where helpful.
Consumers normally have a 30-day right to reject goods that are faulty, not as described or unfit for purpose and receive a refund.
After this period, you may be entitled to a repair or replacement and, where the legal conditions are met, a price reduction or refund.
These rights are separate from any manufacturer’s or Press-Cal warranty. Expiry of a warranty does not automatically end your statutory rights.
Refurbished products may show signs of previous use. Any specific wear, markings or known defects disclosed before purchase form part of the product description.
Your rights concerning other faults remain unaffected. Consumers also retain their applicable online cancellation rights when buying refurbished goods.
The consumer change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised.
Simply ordering a standard product that we do not hold in stock does not make it bespoke.
Your rights concerning faulty or incorrectly supplied goods remain unaffected.
Consumer cooling-off rights do not apply to purchases made wholly or mainly for business purposes.
Change-of-mind returns for business purchases are accepted only by prior agreement. Please contact us before sending goods back. We will confirm any agreed return conditions, delivery costs and charges in writing.
For faulty or incorrectly supplied business orders, please contact us promptly so we can assess the issue and arrange an appropriate remedy under the applicable contract and law.
Email service@presscal.co.uk with:
We will provide return instructions. Contacting us for instructions does not require you to obtain approval to exercise a statutory consumer cancellation right.
Business correspondence address:
Contact us
Returns address:
Contact us
Nothing in this policy limits or excludes your statutory rights.
To: Press-Cal Solutions Ltd
Email: service@presscal.co.uk
Address: [Insert business correspondence address]
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if submitted on paper:
Date:
